Our Services

Business & Technical Services

Business Analysis / Management Consulting:

We find and fix the bottlnecks in your business.

Ideal for clients who need support improving and systemising core functions of the business. We help identify friction points and bottlenecks and implement solutions to solve those problems. Can also be used to systemically develop processes in the business for compliance (e.g ISO9001) or sale purposes.

Digital Concierge:

We match the right tech to your business needs.

Ideal for clients who want to organise business workflows in a more organised and efficient manner. Also useful to clients who have an ongoing need for technical support services.

Project Mangagement as a Service (PMaaS):

We help you keep your projects on track.

Ideal for clients who’ve got a lot going on and need help managing the workload and all the projects. We install a project manager into the client business track and facilitate work that needs to be done.

Product
Concierge
For All Your Technology Needs
PMaas
Keep on track of your projects
Business Analysis
Fix the bottlenecks in your business
Inclusions:
x = included
o = ancilary functions only,
i.e lead management, client onboarding, ordering
Workflow tool setup
o
x
x
Automations setup
o
x
x
Template creation
o
x
Technical process design & documentation
o
x
x
Technical Services
Website setup / management
x
x
Digital form creation & integrations
o
x
Tech tool improvements, automations, integrations
o
x
Technical assessments
x
x
Technical support of reported issues (best effort)
x
x
Marketing Functions
Leadflow automations
x
Autoresponder setup
x
Facebook / Linkedin ads setup
x
Graphic Design
x
Social media scheduling / posting
x
Email marketing scheduling
*(content developed by client)
x *
Technical support of reported issues
(best effort)
x
Project & Resource Management
Call with consultant
(strategic level + priorities)
Monthly
Weekly
Call with project manager
(tactical level + status)
Fortnightly
Fortnightly
Project status reports
Fortnightly
Fortnightly
Sprint + resource planning
x
x
x
Custom project plan
x
Project feasibility
x
Oversight & management of tasks + activities
x
Task management, prioritisation + planning of tasks
x
Oversight + support of client onboardings
x
Process optimisation
Strategic planning workshop to identify requirements & deliverables
x
Develop core business processes to enable smooth handling of operations & clients in a technical environment
x
Assess, develop and expand team core competencies & skill sets 
x
Training and coaching on new process flows
o
x
Internal Tool Development
Custom script / automation development
x
Development of white-label tools
x
Hourly Add-ons
Joining or leading client calls to gather requirements
$ POA
$ POA
included
Single point of contact
for client and team requests
(best effort)
$ POA
$ POA
included
Urgent / Unplanned support requests
(24-48h resolution)
$ POA
included
High priority support requests
$ POA
included

Discuss With Us

We also develop custom support plans for our clients including
- Custom Application Development
- Technical support on an hourly basis
- Project management / workflow training

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